Delivery information
Tracked delivery, clearly explained.
Every Bayraw order is checked, packed and sent from West Yorkshire using a fully tracked service. Here is what to expect from the moment you place your order.
What happens next
From order placed to bag delivered.
We receive your order
Orders placed before 2pm Monday to Friday are normally prepared the same working day. Orders placed after 2pm, at weekends or on bank holidays are processed on the next working day.
Your bag is checked
We inspect and pack every order before it leaves us, taking care to protect the leather and any included straps or accessories.
Tracking is emailed
As soon as the shipping label is created, you will receive a dispatch email containing a tracking link that updates throughout the delivery journey.
Your order arrives
Most orders arrive within one to two working days after dispatch. This is a carrier delivery aim rather than a guaranteed arrival date.
Where we deliver
Delivery within Great Britain.
We currently accept orders for delivery to addresses in Great Britain. Standard mainland delivery is £4.50, while Scottish Highlands and Islands postcodes are charged at £9.95.
The correct rate is calculated from your delivery postcode at checkout. We do not currently offer delivery to Northern Ireland, the Channel Islands, the Isle of Man or international destinations.
Help with a delivery
If something has not gone to plan.
My tracking has not updated
Tracking can occasionally take a little time to update after a parcel first enters the carrier network. If it has remained unchanged beyond the expected delivery window, contact us with your order number and we will look into it for you.
My parcel has not arrived
Check the tracking link first, including any safe-place, neighbour or collection-point information. If you still cannot locate the parcel, email us at help@bayraw.co.uk. We will work with the carrier and keep you informed rather than leaving you to chase it alone.
My parcel or bag has arrived damaged
Please keep the packaging and email us as soon as you reasonably can with your order number and clear photographs of the parcel, packaging and affected item. We will assess what has happened and arrange the appropriate replacement or refund at no cost to you where the damage occurred in transit.
I entered the wrong address
Email us immediately. We will amend the address where the order has not yet entered the carrier network, but we cannot guarantee changes after dispatch. If a parcel is returned because an incorrect or incomplete address was supplied, actual and reasonable return or redelivery costs may apply.
Do I need to sign for the delivery?
Not necessarily. We use fully tracked services, but a signature is not required for every delivery. The carrier may offer delivery to a safe place, neighbour or collection point depending on the service and your local delivery options.
Still need help?
Tell us what has happened.
Send your order number and a brief explanation to our small customer-care team. We aim to respond within one working day.