Refund policy

This policy explains how cancellations, returns and refunds work when you buy from Bayraw through bayraw.co.uk. It is designed to sit alongside, and not replace, your legal rights as a consumer.

Last updated: 3 July 2026

1. Your right to cancel

When you buy goods from us online, you normally have the right to cancel without giving a reason. You must tell us that you wish to cancel within 14 days beginning the day after the goods are delivered to you, or to a person you have nominated to receive them.

If one order is delivered in separate parcels on different days, the cancellation period begins the day after the final item is delivered.

You can tell us by starting a return through your Bayraw account or by making another clear statement, such as emailing help@bayraw.co.uk. We will still ask you to complete the returns portal so that the return is recorded correctly and we can issue the tracked label.

2. How to start a return

1. Sign in to your Bayraw account and open the relevant order.
2. Start the return through the returns portal and select the item and reason.
3. We will review the request, normally within one working day.
4. We will email a tracked return label and drop-off instructions.

Please do not send an item back without first contacting us or starting the portal process. This helps us identify the parcel, protect your refund and provide the correct return instructions.

3. Sending the item back

You must dispatch the item within 14 days after telling us that you wish to cancel. The item does not have to arrive with us within that period, but you must have handed it to the return carrier.

Please keep the drop-off receipt and tracking information until the return has been refunded.

We may refuse a return sent after this deadline where the statutory return period has not been followed, unless another legal right applies.

4. Return shipping cost

Our standard return method is a prepaid tracked label provided by Bayraw. The direct cost of that label, currently £5.95, will be deducted from your refund for a change-of-mind return.

Please use the label we provide unless we agree another method with you in writing. The return-label cost is not charged where the item is faulty, incorrect or has been damaged during delivery.

5. Condition of returned items

You may handle and inspect a bag to the extent reasonably necessary to establish its nature and characteristics, in broadly the same way that you could inspect it in a shop. You must not use the item beyond that reasonable inspection.

The bag must be returned with all supplied components, including:

• all straps
• the dust bag
• tags where supplied
• any other product accessories included with the order

Please package the item securely so that it is protected during the return journey.

6. Deductions for diminished value

We may reduce a refund where handling beyond what is reasonably necessary has caused a genuine reduction in the item's resale value.

This may include:

• signs of wear or use
• new marks, staining or scratches
• avoidable creasing, misshaping or stretching
• perfume, smoke, food or other odours
• missing or damaged straps, dust bags, tags or accessories
• damage caused by inadequate return packaging

Any deduction will be assessed individually and will reflect the actual reduction in resale value. We do not make an automatic deduction and we do not charge a restocking fee.

7. Refunds

We normally inspect a return within one working day of receiving it. If the return is accepted, we raise the refund at the same time.

By law, the refund will be made without undue delay and no later than 14 days after we receive the goods back, or after you provide evidence that you have sent them back, whichever is earlier. We may withhold the refund until we have received the item or evidence of return.

Refunds are made to the original payment method. Your bank, card issuer, Klarna or another payment provider may take additional time to show the money in your account after we have processed it.

8. Original delivery charges

If you cancel and return your complete order under your statutory cancellation right, we will also refund the cost of the least expensive standard outbound delivery option that was available for that order.

If you paid for a more expensive delivery option, we are not required to refund the difference between that option and the standard delivery cost.

Where only part of an order is returned, the original delivery charge is not normally refunded unless the law requires otherwise.

9. Faulty, incorrect or transit-damaged items

Please inspect your order after delivery and contact us as soon as you reasonably can if:

• the item is faulty
• the item has been damaged during delivery
• you received the wrong item
• the item is materially different from its description

Email help@bayraw.co.uk with your order number and clear photographs where relevant. Do not start a standard change-of-mind return before contacting us.

Where Bayraw or the delivery carrier is responsible, we will cover the appropriate return, replacement or redelivery costs. Your legal rights in relation to faulty or misdescribed goods are not limited to the 14-day cancellation period.

10. Natural leather

Bayraw bags are made from natural leather. Grain, tone and texture vary from one piece to another. Occasional small marks, including tiny dark marks, can also occur naturally.

These characteristics are not normally manufacturing faults. You can still use your change-of-mind cancellation right if the appearance is not for you, but natural variation alone does not make the product defective.

This does not affect your legal rights if an item is genuinely faulty, damaged or materially different from the product description and images.

11. Sale items

Sale items follow the same change-of-mind return process as full-price products. Your statutory rights are not reduced because an item was discounted.

12. Exchanges

We do not operate exchanges. If you would prefer another Bayraw product, return the original item for a refund and place a separate order.

13. Digital gift cards

A redeemed or partly redeemed digital gift card cannot be refunded or exchanged for cash. Any statutory cancellation right that applies to an unused digital gift card remains unaffected.

14. Cancelling or changing an order before dispatch

Email help@bayraw.co.uk as soon as possible. We will cancel or amend the order where it has not yet entered the delivery network.

If the order has already been dispatched, the normal returns process and return-shipping cost will apply.

15. Contact us

For help with a return or refund, email help@bayraw.co.uk. We aim to respond within one working day.

Bayraw is a trading name of Verum Fortis Ltd, company number 10850917. Registered office: 25 Dale View, Longwood, Huddersfield, England, HD3 4QX. The registered office is not a customer returns address. Return instructions are supplied through the returns process.