Terms of service

These Terms and Conditions explain the rules that apply when you use bayraw.co.uk or buy a product from Bayraw. Please read them before placing an order.

Last updated: 3 July 2026

1. About Bayraw

The website bayraw.co.uk is operated by Verum Fortis Ltd under the trading name Bayraw.

You can contact us at help@bayraw.co.uk. We aim to respond to customer enquiries within one working day.

The registered office shown above is not a customer returns address. Return arrangements are provided through the returns process.

2. These terms

These terms apply to consumers buying products for personal use. They form part of the contract between you and us together with the product information, order confirmation, Delivery Information, Refund Policy and Privacy Policy.

Nothing in these terms limits any legal right that cannot lawfully be limited or excluded.

We may update these terms from time to time. The terms that apply to an order are those published when you place it.

3. Using the website

You must use the website lawfully and must not:

• interfere with the website, checkout or security systems
• introduce malicious code or attempt unauthorised access
• use automated systems to scrape, copy or place fraudulent orders
• use the website in a way that infringes another person's rights

We may suspend access where reasonably necessary to protect the store, customers or our rights.

4. Products and descriptions

We take reasonable care to describe and photograph products accurately. Screen settings, lighting and the natural material can affect how colour and texture appear.

Measurements are approximate and small manufacturing differences can occur. Any material difference that affects the product's use will be stated where known.

Natural leather

Bayraw bags are made from natural leather. Grain, tone and texture vary. Occasional small marks, including tiny dark marks, can occur naturally. These characteristics are not normally faults and help make each item individual.

This does not affect your rights where a product is genuinely faulty, damaged, not fit for purpose or materially different from its description.

5. Prices

Prices are shown in pounds sterling and include any applicable taxes unless clearly stated otherwise.

Delivery charges are added at checkout. Current delivery charges are set out on our Delivery Information page.

We may change prices at any time, but a change will not affect an order that we have already accepted.

If a price is obviously incorrect because of a genuine error, we may cancel the order and refund any amount paid. We will contact you before doing so where reasonably possible.

6. Placing an order

When you place an order, you are offering to buy the selected product under these terms.

The order-confirmation email acknowledges that we have received the order. It does not necessarily mean that we have accepted it.

A contract is formed when we send the dispatch confirmation, unless we have already clearly accepted the order in another way.

Please check the order, delivery address and contact information carefully before completing checkout.

7. When we may refuse or cancel an order

We may refuse or cancel an order where:

• the product is unavailable
• payment is not authorised
• the delivery address is outside an area we serve
• we reasonably suspect fraud, misuse or an unauthorised transaction
• there is an obvious pricing or product-information error
• you have breached these terms in a way that affects the order

If we cancel after payment has been taken, we will refund the amount due to the original payment method.

8. Payment

Available payment methods are shown at checkout and may change over time. Payment is processed by Shopify and the payment provider you select.

You confirm that you are authorised to use the chosen payment method and that the information supplied is accurate.

Klarna

If Klarna is available and you select it, Klarna provides the payment or credit service under its own terms. Eligibility, payment dates, credit checks and any consequences of missed payments are matters between you and Klarna.

Bayraw remains responsible for supplying the product and dealing with product, delivery and return issues under these terms and applicable law.

9. Delivery

We currently deliver to addresses in Great Britain. Rates are applied by postcode. We do not currently accept orders for Northern Ireland, the Channel Islands, the Isle of Man or international delivery.

Orders are processed Monday to Friday, excluding bank holidays. Orders placed before 2pm are normally dispatched the same working day. Orders placed later are normally dispatched by the end of the next working day.

We use a fully tracked delivery service and select the carrier. Most parcels arrive within one to two working days after dispatch, but this is an estimate rather than a guaranteed delivery date.

You will receive tracking information by email when the shipping label is created.

We are not responsible for a delay caused by an event outside our reasonable control, but we will keep you informed and your legal rights for serious delay remain unaffected.

10. Failed delivery and address errors

You are responsible for supplying a complete and accurate delivery address and for following reasonable carrier instructions.

If a parcel is returned to us because:

• the address supplied was incorrect or incomplete
• delivery was refused without a valid reason
• the parcel was not collected after reasonable delivery opportunities

we may ask you to pay the actual and reasonable redelivery cost, or deduct the actual return and delivery costs from a refund where the law allows.

If Bayraw or the carrier is responsible for the failed delivery, we will arrange the appropriate redelivery, replacement or refund without charging you.

11. Ownership and risk

Responsibility for the product passes to you when it is delivered to you, or to a person you nominate to receive it.

You own the product once we have received payment in full and it has been delivered.

12. Changing or cancelling before dispatch

Email help@bayraw.co.uk as quickly as possible if you need to change or cancel an order.

We will help where the order has not yet entered the delivery network. We cannot guarantee an amendment after dispatch, in which case the normal return process applies.

13. Change-of-mind returns

You normally have 14 days beginning the day after delivery to tell us that you wish to cancel an online order. You then have a further 14 days to dispatch the return.

Start the return through your Bayraw account. If you tell us by email, we will direct you to the portal so that the return can be recorded and the tracked label issued.

The direct cost of the Bayraw return label, currently £5.95, is deducted from a change-of-mind refund.

You may reasonably inspect the product but must not use it beyond that inspection. The bag must be returned with all supplied straps, the dust bag and product accessories.

We may reduce the refund where handling beyond reasonable inspection, missing components or inadequate return packaging has caused a genuine reduction in resale value. Any deduction will be assessed individually. We do not charge a restocking fee.

Further details are set out in our Refund Policy.

14. Refunds and delivery charges

Refunds are made to the original payment method.

For a complete statutory cancellation, we refund the least expensive standard outbound delivery charge offered for the order. We are not required to refund any premium paid above that standard option.

Where only part of an order is returned, the original delivery charge is not normally refunded unless the law requires otherwise.

We normally inspect returns within one working day and raise an approved refund at the same time. Payment providers may take additional time to show the money in your account.

15. Faulty, damaged or incorrect products

Products must be of satisfactory quality, fit for purpose and as described. Contact help@bayraw.co.uk if a product does not meet these standards, arrives damaged or is not the item ordered.

Where Bayraw or the carrier is responsible, we will cover the appropriate return, replacement or redelivery costs.

Your rights for faulty or misdescribed goods may continue beyond the change-of-mind return period. Nothing in these terms reduces those rights.

16. Sale items

Sale items have the same statutory rights and follow the same change-of-mind returns process as full-price products.

17. Digital gift cards

Digital gift cards can be used through the Bayraw checkout subject to the balance available.

Gift cards are not redeemable for cash. A redeemed or partly redeemed gift card cannot be refunded, except where the law requires otherwise.

Keep the gift-card code secure. Contact us promptly if you believe it has been used without permission, although we cannot guarantee replacement where a code has been disclosed or used.

18. Promotions and discount codes

Promotions may have additional conditions, including dates, eligible products, minimum spend or limits per customer.

Unless stated otherwise:

• discount codes cannot be exchanged for cash
• only one code can be used per order
• a code must be entered before checkout is completed
• we may withdraw or correct a promotion affected by a genuine error or misuse

If an item bought with a discount is returned, the refund is based on the amount actually paid for that item.

19. Website content and intellectual property

The Bayraw name, website design, product copy, photographs, video, graphics and other original content are owned by or licensed to us and are protected by intellectual-property law.

You may view and use the website for personal shopping. You must not reproduce, publish, sell, alter or commercially exploit its content without written permission.

20. Reviews and material you submit

If you submit a review, photograph, testimonial or other content, you confirm that it is accurate, lawful and does not infringe another person's rights.

You grant us a non-exclusive, royalty-free right to display and use that content in connection with Bayraw, unless a different agreement applies. We may remove content that is unlawful, misleading, abusive or unrelated.

21. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.

We are not responsible for loss that was not foreseeable, for problems caused by information you supplied incorrectly, or for loss caused by events outside our reasonable control, subject to your statutory rights.

The products and website are supplied for personal and domestic use. We are not responsible for business losses, loss of profit, loss of revenue or loss of business opportunity arising from consumer use of the website or products.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded.

22. Events outside our control

We are not liable for delay or failure caused by events outside our reasonable control, such as severe weather, carrier disruption, industrial action, network outages, government action or other emergencies.

We will take reasonable steps to reduce the effect, keep you informed and resume performance when possible. If a delay becomes substantial, you may have the right to end the contract and receive an appropriate refund.

23. Personal information

We use personal information as described in our Privacy Policy. By placing an order, you acknowledge that information must be shared with relevant providers to process payment, deliver the order and provide support.

24. General terms

If a court finds part of these terms unlawful or unenforceable, the remaining parts continue to apply.

A delay in enforcing a right does not mean that the right has been waived.

No person other than you and us has a right to enforce the contract, except where the law expressly provides otherwise.

25. Governing law

These terms and any contract between you and us are governed by the law of England and Wales.

If you live elsewhere in the United Kingdom, you retain any mandatory protections of your local law and may bring proceedings in the courts available to you under applicable consumer law.

26. Contact

Email: help@bayraw.co.uk
Business: Verum Fortis Ltd trading as Bayraw
Company number: 10850917
Registered office: 25 Dale View, Longwood, Huddersfield, England, HD3 4QX

The registered office is not a customer returns address. Use the Bayraw returns process to receive the correct label and instructions.